What Our Clients Can Expect

It is our intent to provide every client who walks through our doors with a genuinely respectful, honest, and positive experience. We are a full-service automotive shop employing licensed technicians and making use of premium parts, top-end tooling, current technical service bulletins, factory procedures, and worldwide pattern fault detection databases to provide our clients with a level of skill and service that equals any dealership or franchise. We are completely capable of performing factory-approved maintenance and fulfilling your automotive needs without voiding a new car warranty.

We believe that our prices reflect the value of the services we offer, and we want our clients to feel confident in knowing they are getting their money’s worth for every dollar spent. We do not believe in high-pressure sales tactics or gimmicks like loss-leader sales to draw in customers. We do not make sales; we create and foster relationships. By having clear conversations about the projected costs of recommended repairs and reasonable timelines for completion, we allow our customers to remain in control of any work performed – and their spending – at all times.

First Fix Automotive Shop

How We Do It

  • To Begin

    We begin with a diagnostic workflow, gathering information from the client about the specific concern they are experiencing with their vehicle, before taking the time to accurately determine the most probable root cause and recommending an appropriate correction.

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  • Next Steps

    We want to work with our clients to provide sensible plans for repair and maintenance. The automotive industry is rapidly shifting away from focusing on breakdown repairs, and towards regularly-scheduled preventative maintenance.

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  • Finally

    We are confident in the quality of our parts and workmanship, and we want you to be, too! We encourage our customers to hold us accountable for the work we’ve done, and their satisfaction with that work.

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Why Should You Do Business With Us?

How We Add Value to Our Company and Business Practices

We Possess Knowledge Gained Through Direct Experience

A long history of field experience across a variety of vehicles and assorted equipment has taught us much. Our shop technicians boast an impressive 40+ years of industry experience between themselves, as well as access to world-wide databases, forums, and technical service bulletins.

We Offer and Honor Quality Workmanship, Parts, and Warranties

We offer a standard one year (20 000 km) warranty on all work and premium parts provided by our shop! This is equivalent to what is offered by most automotive dealerships. We quote premium parts but strive to offer customers budget-friendly options where requested and possible. Extended warranty options are also available for interested clients - please contact us to inquire.

We Build Honest Relationships

We work hard to build genuine relationships with clients to understand their needs, budgets, schedules, and how best we can accommodate these things. This is because we genuinely care about keeping a client’s vehicle running for as long as they choose to run it.

We Respect Customer Agency

Keeping our customers informed about their vehicle’s condition allows them to have full agency over the work performed – we offer up the best advice and clear plans, but how to proceed is always the client’s choice.

We Hold Valid Accreditation

Possessing a valid AMVIC license, employing certified technicians, and properly insuring our premises and company vehicles are all part of legitimizing our business.

We Encourage Ongoing Employee Development

Continual staff training ensures our company remains relevant and current, staying at the leading edge of our industry as practices and standards evolve and grow.

We Retain Comprehensive Records

Up to date record keeping, including complete vehicle repair history, allows us to focus on the unique needs and circumstances of each client.

We Offer Value Added Services

Whenever we are able, we will add value to our client’s experience with small repairs, discounts, quick fixes, combined labor on major repairs, and consultations – a five minute conversation with an experienced technician asking the right questions can lead to better understanding about a particular situation, and how it should be handled.

We Focus on Longterm Vehicle Longevity

Interactive parts replacement – where highly interactive parts are being replaced, we will recommended replacement of all interactive components in order to give the system a clean slate and a good, strong baseline. There’s no point replacing one defective part, then letting the new one wear out prematurely because of unaddressed replacements somewhere else along the chain.

108 7 Ave NW, Milk River, AB T0K 1M0

Email: firstfix@bphd.ca
Phone: (403) 647-2988
Have questions or need more information about a project? We're standing by and ready to help!