Small-business technology since 1987.
First Fix helps owner-led businesses keep inquiries, customer promises and handoffs from falling through the cracks, one problem at a time.
Built from both sides of the problem.
I’ve been putting technology into small businesses since 1987. My first company, Shepard Computer Systems, which I co-founded and co-owned until 2003, installed networks for local firms, hospitals and municipalities.
Then I spent 22 years running my own referral-driven real estate practice in Victoria, until I retired my licence in May 2026. Every client came from a referral or a promise kept, so I know what a missed follow-up costs.
That combination matters. A process can look impressive in a diagram and still fail on a busy day, with an upset customer or a rushed handoff between two people.
Practical by design.
Every recommendation starts with how your business actually works, not with a platform to sell. Work stays in accounts you own, a person approves anything a customer sees, and every fix has a written scope and a handoff.
You tell me where work slips.I tell you whether it’s fixable and what it would cost.If it isn’t worth doing, I’ll say so.