Fixes
For consultants, bookkeepers, designers, coaches and mobile service providers

It’s just me: where a solo business owner gets time back.

You work all day and catch up at night. Find what eats your evenings. Fix the costliest part first.

You tell me where work slips.I tell you whether it’s fixable and what it would cost.If it isn’t worth doing, I’ll say so.

Sound familiar?

  • “There’s nobody to hand anything to.”
  • “I answer email at eleven at night.”
  • “I know I’m dropping things. I just don’t know which ones.”
  • “I can’t afford to hire, and I can’t keep doing this.”

Before and after

Today

You finish client work at six, then spend two hours replying, scheduling and chasing. A new inquiry sits unread under forty other emails. Tuesday’s lead is still waiting on Friday.

After the fix

Each morning you get one short list of who is waiting on you and what you promised, with replies already drafted. You review, send, and get on with paid work.

What the fix involves

You’re the whole business, so the fix has to be small enough to keep. It starts with your real week, not a new system to learn.

  • I look at one week of your real inbox, calendar and notes, and find where the time goes.
  • I set up one routine, such as a morning list with drafted replies, in accounts you already own.
  • Nothing is sent without you. You can switch it off at any time.

Running a one-person trade? See the fix for trades, built around missed calls and quotes.

Who sets this up

Mark Shepard, founder of First Fix

I’ve been putting technology into small businesses since 1987, and spent 22 years running my own referral-driven practice in Victoria.Mark Shepard, Victoria, BC · More about Mark

Three questions

“Isn’t this for bigger companies?”
No. When you’re the only one, every missed follow-up is yours, so one fix goes further.
“I’ve tried apps and dropped them.”
That’s common. This starts with one job, not a new system to learn.
“Can I afford it?”
Assessments start at $995 CAD, and the scope and price are agreed in writing first.

Price and guarantee

From $995 CAD for the assessment and written plan. Your scope and price are agreed in writing before any work begins.

If your written plan doesn’t show you at least one fix worth doing, tell me on the findings call and I’ll refund the full fee. The price we agree in writing is the price you pay.

If a fix doesn’t hold for ten business days, I keep working within the agreed scope until it does, or the fix fee is refunded.

You tell me where work slips.I tell you whether it’s fixable and what it would cost.If it isn’t worth doing, I’ll say so.

Prefer to call? (778) 562-8413. My AI assistant answers, takes your details and passes them to me.

Prefer to start alone? Take the 3-minute Leak Check.